Highlights & Awards

Dick Ray Master Plumber Heating & Cooling provides plumbing, HVAC, and drain services in Kansas City. We’re proud of the trust homeowners place in our BBB A+ rated, fully licensed team.

Last Updated on October 3, 2025

Awards & Recognition

BBB A+ Accreditation

Dick Ray has been accredited with the Better Business Bureau since July 19, 2023, maintaining an A+ rating for quality service and customer trust. This recognition reflects our long-standing commitment to integrity, professionalism, and customer satisfaction.

BBB A+ Accreditation

pulseM Customer Advocate Award

Earned on September 24, 2025, for maintaining 97% to 97.99% positive customer responses, this award highlights our team’s exceptional dedication to customer service and commitment to enhancing customer experiences.
pulseM Badge - Service Excellence Award

Certifications & Licenses

Founded in 1949, Dick Ray Master Plumber Heating & Cooling has served Kansas City for more than 75 years. Our work is supported by industry certifications and full licensing:

Licensed Mechanical & Plumbing Contractor – Johnson County, KS

Our team holds active Mechanical Contractor and Plumbing Contractor licenses (#2025-0011019), verified through Johnson County records and BuildZoom as of July 2025. These licenses confirm we meet all state and county requirements for safe, compliant, and professional work.

Mechanical Contractor and Plumbing Contractor licenses

Certified Backflow Tester – Independence, MO

We are recognized by the City of Independence as a certified and approved backflow tester, helping ensure municipal water systems remain safe and compliant.

Master Plumber – Kansas & Missouri (Historical)

In 1974, Dick Ray II earned his Master Plumber license in both Kansas and Missouri, demonstrating the high skill standard that continues to guide our work today.

Master Mechanic (HVAC) – Historical

Also in 1974, Dick Ray II achieved his Master Mechanic license for furnace and air-conditioning systems, setting a foundation of expertise that still shapes our HVAC services.

Reviews & Ratings

Dick Ray Master Plumber Heating & Cooling is highly rated across trusted platforms, reflecting consistent customer satisfaction and strong workmanship.

Notable Projects

While we protect customer privacy by not naming specific clients, Dick Ray completes hundreds of residential and commercial projects annually in the Kansas City metro, including:

  • Whole-home plumbing system replacements
  • High-efficiency furnace and A/C installations
  • Commercial drain and sewer line rehabilitation
  • Video drain inspection programs for property managers
  • Smart thermostat and HVAC efficiency upgrades

Press Mentions

KCTV5 – “‘Get heat to the pipes’: Plumbers offer tips to prevent frozen and burst pipes”

(KCTV5, February 18, 2025)

General Manager Hunter Hamilton shared practical advice for protecting plumbing during extreme cold, helping homeowners avoid costly freeze damage.

🔗 https://www.kctv5.com/2025/02/18/get-heat-pipes-plumbers-offer-tips-prevent-frozen-burst-pipes/

kctv5

KMBC 9 – “Frozen pipes in Kansas City? Here’s what to do next”

(KMBC 9, January 16, 2024)

Master Plumber Zachary Wooten discussed preventative steps Kansas City residents can take to avoid frozen pipes during winter weather.

🔗 https://www.kmbc.com/article/frozen-pipes-kansas-city-home-extreme-cold/46413873

KMBC9

Kansas City Magazine – Best of KC Finalist

(Kansas City Magazine, 2022)

Named a finalist in the “Best Local TV Commercial” category under City Life, recognizing the brand’s visibility and connection with the community.

🔗 https://kcbest.kansascitymag.com/kansascitymag/bokc22WP/city-life/best-local-tv-commercial/dick-ray-master-plumber-heating-and-cooling/

KMBC9

Medium (Zaarly) – “A Kansas City Staple Since 1854!”

(Medium/Zaarly, July 2017)

A profile piece on the company’s multi-generational history and longstanding service in Kansas City.
🔗 https://medium.com/zaarly/a-kansas-city-staple-since-1854-e58e505d4613/

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Legacy.com – Obituary for Richard Ransom “Dick” Ray II

(Legacy.com, December 13, 2020)

A tribute to Dick Ray II’s professional achievements and impact on the Kansas City community.
🔗https://www.legacy.com/us/obituaries/kansascity/name/dick-ray-obituary?id=4538144&

Legacy Logo

Contact Us

Interested in learning more about our certifications, licenses, or how we can help with your plumbing, heating, or cooling project? Contact Dick Ray Master Plumber Heating & Cooling today to schedule service or a project consultation.

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1st Street, 2nd Avenue, City, State 90210
+987 654 3210

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